SUMMARY OF OUR RETURN POLICY

If you receive a defective item or an item different from what you ordered:

  • We will arrange return shipment of the item and ship you a new item
  • You must make this claim within 7 days of receipt of the product

Return for Refund - within 30 Days of purchase:

  • You may return your item(s) for any reason for a refund
  • You are responsible for shipment of the item to us
  • A full refund will be provided as long as item can still be sold as new, if not there may be a restocking fee
  • Return must be received within 10 days of RMA being issued (in other words, you can't request an RMA within the 30 day period, then return the item 3 months later)

After 30 days and up to the end of product warranty period:

  • You may send an item to us for warranty repair or replacement
  • You are responsible for shipment of the item to us
  • Item will be repaired or replaced at our discretion
  • We will cover standard (Ground) shipping back to you. If you want faster shipping, you can pay the difference in cost
  • If a product's warranty is not listed on its product page, it has a one year warranty

Custom Cables:

  • A custom cable is any cable assembly where you have specified a specific length and connector combination to be installed
  • Custom cable assemblies are not returnable unless it was our mistake
  • We will work with you to solve the problem

Read the full details of our return policy

Please e-mail support@jefatech.com to request a return.  Include your order number (if known), the item(s) you wish to return, and the reason.